What makes an award-winning nursery manager? Part 1

Thursday, January 5th, 2012

Successful Nursery managerPart 1: Finding the right balance

Running a successful nursery demands hard-work, flexibility and commitment. In an industry suppressed by funding restrictions, demanding parents and ever-changing policies and legislation, managing a nursery brings new challenges every day.

We spoke with Nursery World Awards ‘Nursery Manager of the Year’, Mikki Parkes, to produce a two-part series that reveals exactly what is required to become a successful nursery manager.

Mikki is the enthusiastic and passionate manager of Auden Place Community Nursery in Camden, described by parents as a manager who ‘is always prepared to go that extra mile to improve and develop the care for kids, parents and staff.’

Since taking over the nursery six years ago, Mikki has significantly influenced the growth of the business, revamping the setting, and expanding from 15 to 40 places. However, the aim always remains the same; to support all families from Camden by providing high quality childcare at affordable prices.
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How do you get the most from the staff in your nursery?

Monday, October 24th, 2011

Staff are the core of your business, and one of the primary ways you are judged by your customers. As a result, tricky factors like team morale, attitude and approach are almost as important as sector specific skills and qualifications. This is becoming increasingly difficult in an industry with pressure on profits and the resulting impact on wage rates and working hours.

A lack of funds can restrict managers from offering pay rises or investing in staff training, yet the Government continues to strive towards an early years workforce trained to a minimum of Level 3 by 2015. With the majority of the workforce driven by a vocational passion rather than financial gain, is this changing the way you manage your team?

Has it become hard to finance staff training or are you still accessing funding? Do you have difficulty retaining staff due to not being able to offer pay rises or promotions?

Have you found productive methods that keep staff in your setting happy? Do you organise regular meetings\out-of-work social events to maintain good team morale and receive feedback from staff?

Join the discussion by leaving your comments below.

What are the essential things you should do during a show round?

Thursday, September 29th, 2011

The journey through the nursery should be both encouraging and impressive for the parent(s), to portray a friendly, lasting environment. In order to create a safe and welcoming atmosphere in your setting, what essential things do you implement to ensure a successful show round?

Perhaps the most essential part of a successful show round is having staff properly trained. Are specific staff responsible for show rounds, having a particular procedure that they must follow?

Do you have an open door policy to allow parents to look around at short notice, or do you book a small group to take around all at once? What’s the strangest or funniest thing you’ve ever been asked by a parent? Share your experiences of what has worked best in your setting below.

Resource: ‘Handling telephone queries from prospective parents’

Can running a nursery be financially rewarding?

Monday, September 5th, 2011

Last month, Laing and Buisson’s report on the childcare sector suggested that nurseries were simply ‘ticking along’ post-recession, and that cuts to public spending threaten to decrease demand in the coming year.

This news is reflected in the fact that over 500 nurseries were forced to close last year, with many others struggling financially.

As a nursery owner, or manager, do you feel that running a nursery can still be financially rewarding? Is it worth the everyday challenges or are there too many restrictions in place to allow a nursery to be profitable?

Is there any practical advice that has worked well for your business that you could share with others? What would you say to those thinking of starting a nursery business? Does the love of providing quality care outweigh the financial risk involved?

Please leave your experiences and suggestions below to join in with the discussion…

Portico Nursery Case Study

Monday, July 18th, 2011

Portico Lodge - Nursery SettingInnovative online software provides the ideal solution

Intro: Portico Day Nurseries used to keep their data on one computer, on site, but found it too demanding and extremely inconvenient accessing and transferring data between nurseries.

A cost-effective and time-saving solution was Abacus, the market-leading online system accessible from anywhere with internet connection. This helped remove hidden costs from their previous process and provided secure, immediate access to their data from anywhere.
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Polly Anna’s Day Nursery

Tuesday, July 5th, 2011

Modernising their administration system: Polly Anna’s Day Nursery Case Study

Polly Annas NurseryPolly Anna’s Nursery found that their former nursery management system had been left behind with the introduction of new procedures and practices, particularly the changes to the Early Years Free Entitlement. After researching the market, they realised that Abacus offered exactly what they wanted and more.

Equipped with a modern, time-saving administration system, invoicing demanded considerably less time, even being completed whilst on holiday in Australia!
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