Another Happy Fee Planner Customer!

Monday, January 23rd, 2012

Here’s a recent comment from a Fee Planner customer:

Carlton Day Nursery

"The impact on my business of Fee Planner has been fantastic and allowed me to focus my energy on the more important aspects of running the nursery."

Dear Marie

I’d like to express my sincere thanks to you and all of your team for the outstanding service and excellent attention that you have given to  Carlton Day Nursery over the past few years. Your service took away the headache of chasing clients for money, waiting for cheques and chasing up debtors, which as a small business was very time consuming and costly. The impact on my business of fee planner has been fantastic and allowed me to focus my energy on the more important aspects of running the nursery, whilst improving our cash flow dramatically.  I would have no hesitation in recommending you to any business in the future.

Wishing you all the best,

 

Jackie Young

Managing Director

Carlton Day Nursery Ltd.

 

To find out how Fee Planner can help your business simply complete this short form and we’ll be in touch!

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New improved Customer Support Desk for Abacus users

Friday, August 12th, 2011

Following feedback from Abacus users, Parenta have invested in a much improved Customer Support Desk. This new service offers a wide range of enhancements to our already award-winning service.

1. We commit to providing a written response to each question you ask through the helpdesk, ensuring that the answer is clear and enabling you to refer back to it at any time. Where appropriate, we will also provide a link to the appropriate page in the Abacus Help Manual. The existing 1 working hour response time remains.

2. You will be able to see any query asked by another member of your team, enabling you to see the instructions they have been given, and ensuring that we only have to answer a question once for your organisation.

3. If you have a new idea, or a suggestion for improvement, you can submit it in writing and receive regular updates on its progress. Some ideas may be accepted, or rejected, immediately, and we will advise you accordingly. Others may be put into a public forum for other Abacus users to comment and share their feelings before a decision is made on development.

4. You now have the opportunity to support or reject the ideas put forward by other users, and ensure that your voice is heard before any development takes place.

5. If we have a known issue with Abacus (it happens), we will publicise it in the support desk and provide feedback on the progress being made to resolve it.

6. Every time we provide any help through the Support Desk, you will be offered the chance to rate the service you have received, enabling us to identify and improve any time we let you down!

Customers will receive their login details via their primary Abacus email account. If you have not received your email yet, please request one within your Abacus system via the Communication section.

Parents as Partners Webcast

Wednesday, February 23rd, 2011

Dawn Burnham talks through the EYFS principle ‘Parents as Partners’ during a live webcast on Thursday 17th February 2011.

Please give send us your feedback on the webcast here.
Continue reading “Parents as Partners Webcast” »

New Parenta Training website launched

Sunday, January 9th, 2011

Childcare courses with Parenta TrainingParenta Training has launched a new website to help support our continued growth in the childcare training market.

The website is primarily built to easily help learners choose the right childcare course for them and provide them with additional advice and support throughout their course.

We’ve introduced a number of new features for the training website; from competitions to free resources, instant live chat and other communication tools designed to help learners to discover the best way to get childcare qualified!
Continue reading “New Parenta Training website launched” »

Childcare Apprenticeships: Nurseries and learners gain real benefits from work-related training

Thursday, October 28th, 2010

Childcare learning and developmentNursery employers reap the benefits of better motivated and more highly skilled staff when they get involved in work-related training such as apprenticeships, according to a report published by Ofsted, the Office for Standards in Education, Children’s Services and Skills.

The report, Good practice in involving employers in work-related education and training, highlights that training developed by providers working closely with companies helps employees – and new employees – make greater contributions to the effectiveness of their business.
Continue reading “Childcare Apprenticeships: Nurseries and learners gain real benefits from work-related training” »

EDI visit reveals excellence in delivery of qualifications and quality assurance

Friday, October 22nd, 2010

Childcare training providersParenta Training, were described as ”excellent” in delivery of qualifications and quality assurance in an EV (External Verification) visit from EDI this week.

As a leading childcare training provider, we have made admirable strides in the past year in successfully helping child care professionals efficiently gain childcare qualifications.

Barbara, the EDI verifier, commented that immense progression had been achieved within our procedures and practice and that Parenta Training continues to demonstrate excellent skills, currently being ahead of the programme within the QCF (Qualifications and Credit Framework).

She left Parenta Training’s centre without giving any actions, and we’re now authorised to make direct claims for CCLD’s meaning our learners receive their completion certificates much quicker.

Debbie Sinclair, a Regional Training Manager at Parenta Training said of the achievement, “I would like to say a huge THANK YOU to the whole team for their continued support. The outcome today is a huge testament to our hard work.”

Interested in developing your childcare career? We have childcare funding available nationwide to help you gain your next qualification. Apply for one of our childcare & learning courses today!