Being able to successfully grow as a childcare provider means that you need to regularly review how you are doing in all different areas of your business. It is no good to assume that staff have high morale or even that your customers are satisfied, without having evidence to support this.
Childcare settings which have grown to become profitable and expanded their chain usually share one thing in common: they do not become complacent when things are going well. Instead, they continually seek feedback, both internally and externally, as to how they are performing. Never satisfied, they always want to know what they could be doing better.
Absorbing this proactive approach into your own setting can help you grow and become more profitable too. Here are just some of the ways you can review and contribute to improving your business performance.
#1 Share information with staff
Let all employees know what is going on within the company as well as how their jobs contribute to the big picture, rather than just keeping information in the domain of senior staff. When you keep you employees up to date about how the business is performing, they tend to feel more valued and will find it easier to work towards a common goal.
#2 Encourage open communication
Hold regular team meetings to encourage staff to share their opinions about what is going well and what could be done better. If some staff are not vocal in group situations, make sure they are still able to share their feedback, perhaps by operating an “open door” policy.
#3 Recognise and celebrate achievement
Celebrate achievement and hitting targets whenever you can! For example, if you are aiming for 80% occupancy this term and achieve this, or if a learner completes their Level 3 course, take steps to recognise this effort by bringing in treats and snacks. Taking the time to recognise the milestones your team members have achieved as individuals and as a group will raise morale.
#4 Delegate responsibility
Delegating more responsibility to experienced staff members means they can develop and grow as childcare professionals. Learning new skills and information enables them to feel like they are trusted by management and will help advance their career in the long term.
#5 Invest in management software
Having nursery management software which can produce reports into every area of your business would be a great asset. It means that at a glance, you will be able to see how well your setting is doing and you can quickly take steps to remedy any areas which aren’t performing as well as you’d hoped.
Constantly reviewing the effectiveness of your current processes and responding to challenges raised by different areas of your childcare business is the key to driving it forward. The reward will be happier employees, increased productivity, satisfied customers, streamlined procedures and ultimately a successful business which is able to grow over time.