When you decide to make the move to nursery management software, you need to find a software provider who will put your mind at rest by being able to answer the following questions satisfactorily:
1. Do you have case studies from other customers?
Go to the company’s website and find out whether there are any case studies which have been published about other customers’ experiences of using their nursery management software. Pick up on what’s been said about how quick and simple the initial set-up process was and what kind of support they’ve received since they started using the software.
2. Can I have a free demonstration of the software?
This is your chance to see the product in action, without yet committing to buy it. All good software providers will offer a free, no obligation demonstration of their product. This demonstration will also give you the opportunity to ask questions about the software and how it could be adapted to work in your setting.
3. What level of support do you offer?
Whilst customer support is really important in the early stages of using new software, make sure you choose a company who will continue to offer you support for the lifetime use of the product. If you use Abacus, Parenta’s customer care team is on hand to offer support from 8am-8pm Monday to Friday. This makes it easier to seek help when your setting is much quieter.
4. How can the software be personalised for my requirements?
When you buy software like Abacus, Parenta’s friendly customer care team will talk to you about your requirements for things like your rooms, age bands and fees. Then, when the system is released, it will be configured for your needs and ready to use. It can also be updated in the future when new industry changes are introduced or when your business grows.
5. Do you offer free training for me and my staff?
Find out whether your chosen software provider offers free training throughout the year. When you buy Abacus, not only will you benefit from telephone support, but you and your team can attend free face-to-face training sessions which run at Parenta’s head office. Lunch and drinks will be provided for you on the day, too!