To comply with Government guidelines, all Parenta staff are now working remotely to assist with the delay of the spread of coronavirus.

Our customer service team is operating as normal and all are on hand to answer any questions you may have.

Email us: customerservice@parenta.com

Call us: 0800 002 9242


The health, safety and wellbeing of our staff, learners and all those whom we come into contact with within the early years industry are of paramount importance and our priority.

To limit the impact on our learners and employers, our training delivery team are busy scheduling sessions remotely via video calls, telephone calls and booking virtual classroom sessions for teaching and learning as well as functional skills support.

All software training will continue to be done remotely.

During this very unsettling time we ask employers to continue supporting their learners within their settings to ensure the disruption to their apprenticeship is minimal, whilst still complying with the ESFA and Ofsted regulations. This includes ensuring the learner responds to our assessors and commits to allocating the time to participate in these teaching and learning sessions.

We are working very hard to deliver the same high level of customer service as always, to ensure we can minimise the impact on our support to our training, website and software customers.

We would like to reassure you that we are here to help you during these unprecedented difficult times and reiterate that our office telephone lines and email responses will be managed in exactly the same way as always.


Don’t forget that Parenta offers free of charge over the phone training which we can deliver to you during these difficult times.

Let us know if you wish to brush up on your Abacus, Dayshare or Footsteps 2 skills and we will be happy to help you!

Our useful guides to read and share with your colleagues!

Department for Education Coronavirus helpline 

The Department for Education has launched a new helpline for early years providers, schools and colleges – as well as parents, carers and young people – who have questions about Coronavirus.  

If you have specific questions about the virus, you can contact the helpline on: 

Call: 0800 046 8687 

Email: dfe.coronavirushelpline@education.gov.uk

CPD online training courses

At this uncertain time don't forget that you can upskill your knowledge even from the comfort of your own home. Whether you are a manager looking to support your staff; or if you are looking at developing your own career, when you study one of Parenta’s online CPD courses, there are no deadlines, no time restrictions and no classroom visits required. 

Use promo code NZ42SL at checkout to get a huge 30% discount! 

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