Fee Collection – Focus on Childcare Not Fees

Are you one of the many providers who struggle to recover childcare fees from parents? If so, you’re not alone! On average, Parenta found that childcare providers had to write off a typical yearly debt of £2,991 because they couldn’t recover the money owed for the services they’d provided.

To stop this happening, our automated fee collection service enables parents to pay their fees to you every month via Direct Debit. The good news is we operate on a 98% success rate across the board.

How will Fee Collection help me? 

By using our service, you can completely transform the way your setting works; keeping your administration separate from the everyday care of children. This means you can avoid breaking the relationships you’ve worked hard to build with parents.

As a result, you can focus on providing great childcare without the worry hanging over you of whether parents will pay you on time!

Maintain your relationship with parents

As your service provider, we’ll step in and manage any payment disputes or queries with parents. This means the only conversation you ever need to have with parents is about their children, not about how much they owe your nursery.

Reduce stress about pay day

In the past, we know that some nursery managers have gone so far as taking a reduced pay-packet to make sure their staff members can get paid when there are cash flow problems. Having fee collection in place at your setting means parents will pay you on time, every time.

Plan for the future

Knowing exactly the amount you’ll be paid every month will allow you to plan much better for the future, like eventual expansion of your nursery or purchasing new learning resources for the children.

Eliminate bad debt from your setting

Many childcare providers completely write off bad debt when a parent leaves their nursery and their efforts to recover the payment fail. With automated fee collection, you can help reduce the frequency of bad debt at your setting before it snowballs and becomes unmanageable.

Maintain your relationship with parents

As your service provider, we’ll step in and manage any payment disputes or queries with parents. This means the only conversation you ever need to have with parents is about their children, not about how much they owe your nursery.

Reduce stress about pay day

In the past, we know that some nursery managers have gone so far as taking a reduced pay-packet to make sure their staff members can get paid when there are cash flow problems. Having fee collection in place at your setting means parents will pay you on time, every time.

Plan for the future

Knowing exactly the amount you’ll be paid every month will allow you to plan much better for the future, like eventual expansion of your nursery or purchasing new learning resources for the children.

Eliminate bad debt from your setting

Many childcare providers completely write off bad debt when a parent leaves their nursery and their efforts to recover the payment fail. With automated fee collection, you can help reduce the frequency of bad debt at your setting before it snowballs and becomes unmanageable.

Fee Collection Information Booklet

For more information about our Fee Collection service, have a look through our brochure.

What Our Customers Say…

We have had excellent service from Parenta. You have listened to what we needed, and wanted, and have delivered every time. The service has been personal and efficient. I cannot fault anything Parenta has done for us, we really appreciate everything. Thank you.

Beccy Baker
Glebe House Day Nursery

Rebecca has been excellent in answering all my questions and also calling at times I’m able to talk.

Lauren Warwick
Little Einstein's

Could not recommend Caroline enough! An extremely approachable and helpful member of the Parenta staff. It is a pleasure to deal with her on a regular basis!

Tash Harris
Get My First Job Ltd

First class customer service. Amie was polite and professional. She talked me through several problems I had (operator error from my side) and is always gentle with an old girl like myself. Considering your staff are working from home, that service I received I thought was as excellent as it always is. Well done Amie, I will no doubt have more problems as it is quiet here for me to test your system further. Stay safe and well everyone.

Linda Innes
St John's Nursery Group

Thank you Parenta for making the registration process for my out-of-school club so easy! Your customer service has excelled, and you are always happy to help, making me feel like a valued customer.

Laura Thornley, The Club Steyning

Very friendly & enthusiastic. Very helpful and supportive and patient. Brilliant at answering all the questions. Very happy with the service. Thank you.

Sweetpeas

The reason for my email though is to let you know how impressed I have been with the customer service I have received from Laura.  She has been an absolute God send and has worked so hard to ensure that my invoices were correct so that I could send them out for the start of term.

Joanne Hopkins, The Kiddies Academy

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How To... Get Paid On Time

This guide includes 6 top tips on improving your cash flow and ensuring you get paid on time every time. 

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