Customer Care Key Account Manager

Full Time / Permanent 

Head Office in Maidstone, Kent with travel to childcare settings

Responsibilities for staff: 4 Customer Care Advisors

Salary: £DOE

We’re excited to be looking for a Key Account Manager/ Team Leader to join our team.

As a leading supplier of training and management solutions to the UK childcare industry, we work closely with settings to ensure children enjoy the best possible care and parents receive first-class service. Your role will be to provide business and customer support to Parenta’s key accounts resolving constraints and ensuring their businesses are successful.

Specific Duties

  • Provide  outstanding level of support to both end-users and colleagues
  • Deal with queries/tickets promptly and offer a solution within a specified time frame
  • Provide punctual customer service courtesy calls to key account customers at mutually agreed intervals
  • Visit each key account customer a minimum of twice per year
  • Escalate irresolvable issues for technical support and management as required
  • Take responsibility for ensuring customers understand the potential of the Parenta service, including the promotion of additional products and services
  • Ensure any outstanding work to be undertaken by colleagues is clearly defined, with deadlines
  • Host online and in-house training sessions on Parenta’s software products
  • Deal with first line escalation issues
  • Ensure processes are clearly defined and followed by the team
  • Take responsibility for ensuring the support desk is fully utilized and updated by the team

Full Job description