Nursery software FAQ

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Software FAQ

There are 3 easy ways you can book your demonstration: fill in a form, email or call us on our free phone number 0800 002 9242. You can then choose to have a face to face appointment with one of our friendly consultants or (if you’re short of time) they can show you the system over the phone via a screen sharing session.

The cost of the software varies depending on the size of your setting and any applicable discount, which is agreed on a case by case basis by our business development consultants. There is an initial set-up fee and a monthly subscription cost.

Yes. Having Abacus in place is much more secure than a paper based system! With all your records stored safely online, your children’s personal details cannot be lost, misplaced or damaged. You can even lock down parts of the system so that only certain members of staff have access to it.

Abacus is a really easy to use, so it shouldn’t take very long for you to find your way around it. However, we’ll give you and you staff members as much or as little support as you need in order to feel comfortable using it. Our team are available from 8am-8pm during the week, and we also hold regular in-house training days which are free to all our Abacus customers.

As soon as you join the Parenta family, you’ll be allocated your own Account Manager who will get to know you and your setting personally. They’ll be your first point of contact should you have any questions regarding Abacus, and you can email or telephone them directly. Alternatively, you can submit a ticket via our support helpdesk. We aim to resolve all queries within 1 working hour of being notified.

Due to the initial data transfer and the fact that each system is personalised for your setting’s needs, it takes on average X weeks to set up (from the point you place your order). However, we’ll always work closely with you and do our best to deliver the software in a time frame which suits you.

Yes – we have several options which include: Dayshare, an online daily diary for parents; Footsteps, our EYFS tracker system; Parent Portal, for parents to check their child’s records; and automated fee collection to make sure you never miss a pay day.

We do offer discount off the price of Abacus if you decide you’d like to buy multiple Parenta products, however this is at our discretion and should be discussed during the initial consultation stage with our business development consultants.

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