How will parents be notified?
Parents will be notified around 3 days beforehand by email as to how much will be taken from their account.
Will it be a big change to how I currently work?
Automated fee collection will completely change the way your setting works. For a start, you’ll never need to worry about whether you’ll be paid on time and there’ll be no need for you to chase parents for payment. This means you can keep childcare completely separate from collecting money, enabling you to focus on building a great partnership with parents.
What happens if the money is not collected?
If the money is not in a parent’s bank account when we attempt to collect it, we’ll write to them explaining it could affect their credit rating and charge them a £20 fee. We’ll give them the date of a second collection and ask for the funds to be available for collection. We find that once parents have received a letter and charge, they don’t miss further payments.
Can I only have my fees collected if I have Abacus?
Although our fee collection service works great with Abacus and the collection file is automated, this can be operated on its own. We’ll contact the parents, collect their fees and pay them into your bank account, as well as emailing you a payment summary.
How has it impacted other nurseries?
Nurseries who use our fee collection service have stated that the biggest burden they’ve faced prior to using this service was getting money from parents and paying staff their wages. Having fee collection in place has totally removed this burden. Our customers are then able to maintain a great relationship with their parents/carers whilst we do the chasing.