What support will I get if I have a question/problem?

As soon as you join the Parenta family, you’ll be allocated your own Account Manager who will get to know you and your setting personally. They’ll be your first point of contact should you have any questions regarding Abacus, and you can email or telephone them directly. Alternatively, you can submit a ticket via our support helpdesk. We aim to resolve all queries within 1 working hour of being notified.

Are there any useful add-ons to Abacus?

Yes – we have several options which include: Dayshare, an online daily diary for parents; Footsteps, our EYFS tracker system; Parent Portal, for parents to check their child’s records; and automated fee collection to make sure you never miss a pay day.

Is there any discount available?

We do offer discount off the price of Abacus if you decide you’d like to buy multiple Parenta products, however this is at our discretion and should be discussed during the initial consultation stage with our business development consultants.

How much will the software cost?

The cost of the software varies depending on the size of your setting and any applicable discount, which is agreed on a case by case basis by our business development consultants. There is an initial set-up fee and a monthly subscription cost.

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