What Our Customers Say

  • Absolutely amazing. I completed my level 2 with Sharon as my Assessor two years ago and now I’ve begun my level 3 with Sharon also. Sharon is such a huge support to me, guiding me and giving me the confidence to believe I can do it. I can’t imagine anyone better than her to be my assessor, I’m forever recommending Parenta and Sharon. Absolute star that lady!

    Great help as always. Many thanks Emma. If only other companies had help systems like Parenta. I am always so amazed by your knowledge and patience!

    I would just like to say I wouldn’t of changed this experience for anything. It has been a joy doing work here and meeting the people I have met on this experience. If I could tell others to come here and enjoy it like I have I would.

    As we have grown we have found ‘Abacus’ to be an invaluable part of our business in terms of reliability, user friendliness and adaptability to our requirements. The Parenta support team are just that, supportive and responsive, exactly what you need from your nursery management software provider.

    As a new nursery, using Parenta has set us apart from our competitors. Ofsted and parents have commented to us on how very impressed they are.

    Big thank you to Lisa as I’m now half way through my TAQA and just starting my PTLLS at the same time.  All this would not have been possible without her encouragement, help and support.

    I think they’re exceptionally good.

    Pippa is absolutely amazing. I’m near the end of my course, and I wouldn’t have been able to do this without the guidance and help received from her. Anytime I have needed help, if struggling (the odd time, even on a weekend) Pippa has been there and got back in touch with me, within a few hours, at the most. I was worrying, as I had to go on maternity leave and about how I was going to get back into the swing of things when I returned and Pippa has provided nothing but amazing support and organisation and I couldn’t be more thankful. Parenta really have a great member of the team with Pippa, and would highly reccomend her to anyone! Thank you so much for all you have done so far and what you will continue to do, you really are an incredible assessor and you and everyone else should be so proud!

    Linda, my assessor, was brilliant. She helped me whenever I needed it and I rarely had to ask for guidance as she always gave it to me and more.

    A great company and great support from my tutor. Quick and easy communication with help if needed. Course very easy to understand and set out well!

    I think the services are really good and Angela is very helpful.

    Thank you Holly you really are a lovely person and I’m glad you are my tutor!

    Amy seems very knowledgeable about the system and has provided excellent training and support since our system has went live. The training was well organised and gave an excellent level of understanding of the system.

    I feel that pippa has been amazing she has helped me through my work if I’ve needed help she has helped me. Been there when I have needed her.

    I would also like to say thank you for the amazing service that you provide with a friendly approach. I don’t know if you and your colleagues are often told but the staff at Parenta are extremely helpful, with beautiful personalities and you are an absolute pleasure to work with.

    I personally have never found fault with the advice and support received from Parenta, especially Emma, who is quite an exceptional and talented young lady. she always goes that bit further to try and make sure that the job / task asked of her is understood correctly and that the response is what I, as a customer wants.

    The reason for my email though is to let you know how impressed I have been with the customer service I have received from Laura.  She has been an absolute God send and has worked so hard to ensure that my invoices were correct so that I could send them out for the start of term.

    Clare has been such a great support, she put me at ease straight from the start. She has given me the support as and when I’ve needed it.

    Excellent. I couldn’t be happier with the support and encouragement I have received. Pippa is an outstanding tutor, and a credit to Parenta.

    This is the second BTEC I have taken through Parenta and have had the same tutor both times. Her support has been incredible she has always gone over and above to help me. It has been a joy to work with her, she is a credit to your company.

    I love my assessor Pippa Caine, she is amazing! Pippa has tailor made my course to fit around me as a individual to make sure I succeed. She is an asset to your company. I found the internet portals an added farce and distracting and it is only through Pippa stream lining the course into a straight line of contact between her and myself I found it manageable. She has gone above and beyond her job role to show understanding, compassion, enthusiasm and support as a assessor. I found this course daunting as I have a SEN so even though my confidence as a child care practitioner is there at work and I strive to seek and utilize my knowledge, I find it hard to put it onto paper . This is where Pippa has given me confidence to improve my career prospects on what I can achieve after years of self doubt. I will always be thankful for what she has done and the positive affects she has had on my life not just for me but in turn for what prospects I may now be able to give my children through gaining my qualifications and the tools this has given me to help support my parenting.

    Parenta services are great at supporting, giving advice and support where needed. Ecorida is an easy and clear website to upload work.

    We would recommend Parenta and Abacus to anyone managing a nursery.  It is a very clever and flexible tool, which helps us with day to day management of the nurseries, but also with forward planning.

    Just wanted to say how grateful I am for your assistance, you really put me at ease and made it a pleasant experience.  I have enjoyed the course and not found it too hard.

    I completed my Level 3 with Sharon Aplin from Parenta Training. Sharon provided excellent service and provided lots of resources to help me achieve my level 3 qualification. I will definitely recommend Sharon.

    Thank you so much for sorting all this for us, it has made hiring an apprentice very pain free for the first time!!

    Thank you so much for all your help, the support we get from Parenta is fantastic!

    Thank you so very much for all your hard work in re-designing our website and getting it online – it looks fabulous and several parents have commented on how professional and inviting it looks!

    It has been a pleasure speaking and dealing with you today, it is so nice to speak to a friendly & helpful voice on the end of the line. I look forward to dealing with the company in the next few months. Thank you for all your help, I really appreciate it.

    Thank you Parenta for making the registration process for my out-of-school club so easy! Your customer service has excelled, and you are always happy to help, making me feel like a valued customer.

    Very helpful at all times and I’m so impressed with the service I have recommend Parenta to several people and will continue to do so.

    During my two years of being with Parenta my experience has been fanominal. Having Dawn Fryer as a tutor was the best thing I could have asked for, as she helped me through struggles that know one could have helped with. She also supported me with other issues outside of work and helped me with my course when I needed it. I couldn’t have chosen a better company and tutor to complete my qualifications. Thankyou for everything.

    The course I did was very informative and helped me draw on previous experience and carry subjects learnt into my old job. During the course I lost my job my tutor Clare Drew was amazing at helping me stay positive and focus on getting the tasks completed to finish the course along with Julie Norton and Sarah Ghetter I was able to complete my maths functional skills something that has held back my confidence previously. I passed after three attempts and they were all really happy as they know I worked hard to achieve the success. I am able to carry forward everything learnt into new roles in my new career paths. Thank you Patenta and to Clare Drew for believing in me.

    Thanks so much for all your help with understanding the new 24+ learning loan.  Whilst it sounded quite complicated to start with, jan helped me sort everything out and I love the course.   Just wish I’d done it earlier.

    I completed the Level 3 Early Years Educator course 2017/18. I found the support from my tutor (Fiona) invaluable. She provided me with excellent resources to complete my assignments and was always very clear about her expectations. She was always available if help was required and marked my work very promptly even if it was sent through to her late at night, it was usually marked by the next day! The workload was manageable alongside my day time job and tutor visits were flexible. I would definitely recommend Parenta for this course.

    Our Assessor, Heather Gamble, was really supportive & encouraging. Always at the end of the phone when needed for a query or assistance. Really lovely lady.

    Well done to Janet for being an excellent Assessor and thank you to Parenta for giving me the opportunity to do this course thanks to your lovely staff it’s been a very positive experience for me and I will recommend Parenta to any of my colleagues wishing to progress to Level 3, as I have.

    I just wanted to take this opportunity to let you know how impressed I am with the level of service and consistent professional practice I have received from you and your company.

    Amazing support for students and made easily accessible for students who are juggling work, parent life and other commitments.

    I have to say that the support I receive, especially from Emma Reeves is quite exceptional…I have found the responses to my queries have been answered quickly, accurately and her help has been immeasurable in helping me set up our system.

    Amazing service. So approachable, always helps us if we need help. Can always contact them about anything. Fantastic people.

    I think that Clare has gone out of her way to help and I can’t thank her enough. I think that the professional discussion with her has help me learn so much. I think she has a wonderful teaching style and think that she is up there with some of my favourite teachers.

    I’ve used this software for a few years now and must say I know it inside out and use it with confidence… I would recommend it to anyone!

    Your customer service is excellent. Always very helpful and easy to deal with. Also the software itself is great to use. Thank you for all your help recently and in the past year.

    I have great delight in saying thank you to Alyson for all the work she put in for me and all the support she has given me as a learner and I feel she has helped me understand my role in greater depths.

    Excellent and a good experience very professional and friendly and outstanding training experience.

    Really helpful, if you ever need anything then tutors are always an email or phone call away and get back to you really quickly.

    You have some of the best customer support I’ve ever encountered.

    Parenta has become a bible and work sheet master plan at my Nursery I went both feet in and no plan B and I have never looked back the numbers cover years and give me a plan of action the staff you have – Amy, Luke & Emma are amazing at looking after me and my system.

    Love them. And love Pippa she is fab and always more than happy to help! She always has a smile on her face, which makes me happy when I see her. Thanks Pippa for all you’ve done for me.

    Fantastic, helpful, experienced. Tutors who are understanding and supportive. Brilliant!

    The distance you travelled and time you spent with us were such a good investment as the Parenta system has instantly solved my dilemma. We are very excited about the system and can`t wait to get started with it. It will solve so many admin issues and makes for a much more professional service and will save us so much time and effort.

    Thank you for your wonderful support and tuition during the past months. I really enjoyed working with you, had an excellent tutor, and I cannot think how you could have been better!

    The implementation of Parenta in our new nursery has proved its value from day one. It is quick and easy to get up and running, intuitive to use and the flexibility of the system is excellent.

    I would highly recommend Parenta as a web designer and have nothing but praise for them.  Thank you so much!

    Hi I am currently doing my level 3 Qualification in EYE with Parenta and I am really enjoying it as it’s a great service to work with and The assessors are engaged in helping students understand more about the role in the setting and so that we can help children and young people succeed and have all opportunities in children’s lives. Keep up the work

    I have had amazing experience with Parenta, This was not my own assessor, but Sharon Aplin, I only meet her through doing my functional skills, I had a lot problems with my own assessor, Sharon supported and listened to me, once my assessor left, I should of been worried, but I was not as Sharon kept me fully informed on my course and told me I would be assigned a new assessor, I had 100% faith because of Sharon Aplin. I am now finished and would like Sharon to know how amazing at her job she is, And to thank her for everything she has done for me. I’m looking forward to starting my level 5 and Sharon will be my assessor.

    I want to say how much the Parenta website has helped us over the years. Thank you for your exemplary service. You have always answered queries promptly and efficiently.

    We have used the Parenta software for a few years now and love using it. Yes like any system it will not do everything that you want, however, email the team your suggestions and they will put it forward to the tech guys and programmers to see if it possible to add. I love working with the team, making suggestions, learning what the system does. The team really do listen to what you want and are willing to help. Goodness knows how many times I have rung them for advice, and they always happy to assist (even when I’m the problem!) The services that Parenta offer are amazing from, producing an amazing magazine (of which I have only recently discovered) and it is full of valuable information, ideas, awards, news, and involving practitioners to have their say too. My staff find the system easy to use, reducing paperwork and freeing up time to really be involved with the children. Parents say they look forward to their daily emails, as they are clearly set up, easy to read and fun.

    We also use Parenta for our training and again I cannot fault the high-quality service and support they provide. We have been luckily enough to have the same assessor (Emma) which is important to my team as she really understands the different learning styles everyone has and she seamlessly adapts her training to support individuals.

    This is a team that really care from the cleaners to the CEO’s of the company, they work together to provide a professional and well delivered services of which I cannot fault. I love working with them, they embrace change and challenges and really do make the time to build on relationships with their clients. I know it sounds like I am on a commission to say nice things, but this is genuine, I really do not have anything negative to say. Enough grovelling, try the system for yourselves.

    Parenta are fantastic ! I chose to do my apprenticeship with them after a lot of research because they ticked all the boxes I was looking for. They have met all expectations. My tutor/assessor Angela is brilliant, very supportive and encouraging. My confidence has grown and I am learning new skills and excited to achieve my goal of a new qualification soon. Highly recommend Patenta! Thank you.

    My experience with Parenta has been one of the high lights of the year. Knowing that the people who are providing the course I’m doing is encouraging. Attentive, helpful and focused on being able to help me through the course. My assessor has been fantastic, encouraging, attentive to the needs I have with studying to tutoring With the disabilities I have my assessor is able to cater the work I do to help me and show me how to complete my course. I have successfully completed level 2 in Early Years child development and currently doing Level 2 Early years child development. I am so grateful for all that Parenta and my assessor has done for me.

    I just want to express my gratitude to you for all your help, support and advice in achieving my goals at my course. Thank you so much, I am seriously indebted to you for the successfully in completing my course.

    I think that they are very good and helpful. Always feel my queries are answered and my assessor is fantastic.

    Amy, Emma and Luke are a great asset to your business. They are always friendly, always professional, incredibly patient and most importantly they know the database.

    I am delighted with the whole service you offer from your initial sales team and ongoing support – excellent!


    Our nursery has been supported by Parenta’s software and now Parenta’s apprenticeship training since we began, 3 years ago. Your services have been invaluable in helping us build our wonderful nursery.

    We are now fully occupied (and have been for some time) with a waiting list for every age group! Our nursery has a distinctive ethos, putting children’s individual needs at our heart. We believe in natural resources, following children’s own interests to help them reach their own learning potential as well as giving them plenty of outdoor time in our all weather, astro-turf garden.

    Angela is my assessor for my level 3 in childcare. She helps me through any problems and enquiries I have about any work and to always have confidence in my self. She is very friendly, and doesn’t make me feel like I’m doing something wrong, she helps me along the way.

    I have really enjoyed this course after initially being very concerned about whether it would happen.  Full credit to April who has been brilliant – Thank you.

    Really quick and helpful. Very understanding and patient. Big thanks to Emma Reeves

    Words cannot express the time and patience of Samantha Russell who set up a Parenta website for our nursery. Her on-going support has made us feel secure in the knowledge that she will help us maintain the website and ever-changing demands of advertising our local business.

    Excellent service, as ever. Thank you for your patience!

    Please could you thank Celeste for her excellent tuition on the Abacus system, it was most informative.

    Despite being offered a free version of alternative software from our local county council, we much prefer to use Abacus due to it’s ease of use.  Abacus has quite obviously been designed for USE by nursery staff, and not by computer experts.

    I am writing to express my deep appreciation and compliment one of your excellent employees for the attention and concern shown by her last week…I have always received quality service from all of your abacus team and Richelle’s extended help is a prime example of this.

    Very friendly & enthusiastic. Very helpful and supportive and patient. Brilliant at answering all the questions. Very happy with the service. Thank you.